FAQs
Frequently Asked Questions
Does Juniper offer travel insurance?
You can add Red Sky Travel Insurance during the initial reservation process. Already booked? Contact our team to add it. There is a 14-day free look period—if the coverage isn’t right for you, cancel within 14 days of purchase for a refund.
Can I change my property dates after booking?
We’re happy to help adjust dates or switch properties if the request falls within the cancellation policy and there is availability. Any price difference is the responsibility of the reservation holder.
Why do you require my ID and a selfie?
To help ensure a safe, fraud-free experience for all guests and homeowners, we securely verify identity using a government-issued ID and matching selfie. This helps us:
- Ensure the person booking is the credit card holder
- Prevent unauthorized use or fraudulent activity
- Comply with local regulations and insurance requirements
This is standard in hospitality. Your information is used only for verification and is never sold.
What taxes and fees are collected at booking?
Cleaning fee
Covers professional cleaning after your stay and may vary by length of stay (mid-stay cleanings may be required) and peak season demand. Any adjustments are reflected at checkout.
Accidental Damage Waiver
A non-refundable fee that covers up to $2,000 in accidental damage during your stay. Coverage is void if the guest agreement is violated. The nightly rate varies by bedroom count.
Guest Service Fee
Supports secure payment processing, reservation management, and 24/7 guest support.
Applicable Taxes
Required local and state taxes vary by property location.
What do I do if I left something behind?
We use iLeftMyStuff.com to help reunite you with lost items. To start:
- Visit iLeftMyStuff.com
- Click “Find My Item”
- Enter our hotel ID: 68866
- Complete the form with your contact details and item description
Once your item is found, you’ll receive a secure link to confirm your address and pay for return shipping. Need assistance? Contact our team.
Do you have accommodations with accessibility features?
Yes, a limited selection of homes include features such as:
- Ground-level entry
- Step-free access to main living areas
- Walk-in showers or grab bars (varies by home)
Please contact Guest Services before booking to confirm a home meets your needs.
What is your cancellation policy?
Reservations under 30 nights
- 30+ days before check-in: Full refund. Travel insurance, if purchased, is non-refundable after the free look period.
- Less than 30 days before check-in: Non-refundable.
Reservations of 30 nights or more
- Within 30 days of booking: Full refund. Travel insurance, if purchased, is non-refundable after the free look period.
When will I receive my refund?
After a cancellation is processed, funds are returned to the original payment method within 3–10 business days. Timing can vary by financial institution. If you don’t see the refund within 14 days, please reach out. For third-party bookings, check with their support for timing.
Can we bring our dogs?
Yes—dogs are welcome at our pet-friendly accommodations. There is no additional pet fee. Pet limits vary by home; please review the listing.
Is keyless entry available?
Yes. Most homes have keyless entry. Three days before arrival, you’ll receive check-in instructions with entry codes and details.
Do you have high chairs or baby gear?
Yes. BabyQuip offers clean, safe, insured baby gear rentals that can be delivered, set up, and picked up for you. Reserve directly with BabyQuip.
How many guests can be hosted at the home?
Occupancy limits are set per property and shown on each listing. Exceeding the posted limit violates House Rules; Juniper may deny access or require all guests to vacate. No refunds are issued for violations.
How do I prepare for my stay?
- Check your email and texts for arrival details, guidebook, and home-specific instructions.
- Verify your ID and complete the guest agreement to avoid delays at check-in.
- Pack accordingly: homes include linens, towels, starter toiletries, and kitchenware. For longer stays, plan to restock paper goods and pantry items.
- Plan activities: use the home’s guidebook or ask our team for recommendations. Our concierge services can help curate your stay.
- Review house rules for a smooth experience.
Can I bring my service animal or ESA?
Service Animals: Welcome at all Juniper properties in accordance with the ADA.
Emotional Support Animals (ESAs): Not covered by the ADA. Guests traveling with an ESA (dogs) should book a pet-friendly home.
What time is check-in and check-out?
Check-in is 4:00 PM and check-out is 10:00 AM local time. Early check-in or late check-out may be available depending on the home’s schedule and may include an additional fee.
What if I need assistance during my stay?
- Text or call: (269) 442-1237
- Guidebook: Access support, Wi‑Fi details, and home instructions in your digital guide.
- Email: Use our contact form.
- Emergency issues: For power outages, leaks, or lockouts, please call for 24/7 support.