Frequently Asked Questions
Find quick answers about bookings, stays, and policies with Juniper Holiday + Home.
You can add Red Sky Travel Insurance during your initial reservation. Already booked? Contact our team to add it. There is a 14-day free look period from the time of purchase; if the plan doesn’t meet your needs, you may cancel within 14 days for a refund.
Can I change my property or dates after booking?We’re happy to help with changes when possible and within the applicable cancellation policy. Changes depend on availability, and any price increase is the responsibility of the reservation holder.
Why do you require my ID and a selfie?To promote safety and prevent fraud, we securely verify the primary guest’s identity with a government-issued ID and a matching selfie. This helps us:
- Confirm the person booking is the credit card holder
- Prevent unauthorized use or fraudulent activity
- Comply with regulations and insurance requirements
Your information is used only for verification and is never sold.
What taxes and fees are collected at booking?Cleaning Fee
Helps cover professional cleaning after your stay. It may vary by length of stay and season; some longer stays may require a mid-stay clean.
Accidental Damage Waiver
A non-refundable fee that provides coverage for accidental damage (up to $2,000) during your stay. Coverage is void if the guest agreement is violated. The rate is per night and based on the home’s bedroom count.
Guest Service Fee
Supports secure payment processing, reservation management, and guest support.
Applicable Taxes
Required local and state taxes based on the property location.
We use iLeftMyStuff for lost-and-found. To start a claim:
- Visit www.ileftmystuff.com
- Select “Find My Item”
- Enter our hotel ID: 68866
- Complete the form with your contact details and item description
Once located, you’ll receive a secure link to confirm your address and pay for return shipping.
Do you have homes with accessibility features?Yes, a limited selection. Because each home is unique, available features vary and may include ground-level entry, step-free main living areas, or walk-in showers/grab bars in some homes. Please contact Guest Services before booking to confirm a good match for your needs.
What is your cancellation policy?Reservations under 30 nights
- 30+ days before check-in: Full refund. (Travel insurance is non-refundable after the free look period.)
- Less than 30 days before check-in: Non-refundable.
Reservations of 30 nights or more
- Within 30 days of booking: Full refund. (Travel insurance is non-refundable after the free look period.)
After a cancellation is processed, refunds typically post to your original payment method within 3–10 business days. Timing can vary by financial institution. If you do not see the credit within 14 days, please contact our team. If you booked through a third-party site, its support team will confirm the refund timeline.
Can we bring our dogs?Yes—dogs are welcome at pet-approved homes. There is no additional pet fee. Each home may have specific pet limits; please review the listing details. Explore our pet-friendly options here: Pet-Friendly Rentals.
Is keyless entry available?Most homes offer keyless entry. Three days before arrival, we’ll send check-in instructions with your unique access details.
Do you provide high chairs or baby gear?For clean, safe, and insured rentals like cribs, strollers, and high chairs, visit BabyQuip to reserve gear. They deliver, set up, and pick up so you can travel light.
How many guests can stay in a home?Occupancy limits are set per property and shown on each listing during booking. Exceeding posted limits violates the House Rules, and Juniper may deny access or require guests to vacate. No refunds are issued for violations.
How should I prepare for my stay?- Check your email and texts: We’ll send arrival details, a guidebook, and home-specific instructions.
- Complete verification: Finish the guest agreement and ID verification to avoid check-in delays.
- Pack smart: Homes include linens, towels, starter toiletries, and kitchenware. For extended stays, plan for restocks of paper goods and pantry items.
- Plan activities: Use your guidebook or contact our team for local dining and things to do; concierge assistance is available.
- Review House Rules: Knowing the rules helps ensure a safe, comfortable stay.
Service Animals: Welcome at all homes, consistent with ADA guidelines.
Emotional Support Animals (ESAs): ESAs are not covered under the ADA. Guests traveling with an ESA (dogs) should book one of our pet-friendly homes.
What are check-in and check-out times?Check-in is 4:00 PM and check-out is 10:00 AM (local time). Early check-in or late check-out may be available based on the home’s schedule and may include an additional fee.
What if I need assistance during my stay?- Call or text: (269) 442-1237
- Guidebook: Access property details, Wi‑Fi info, and support resources in your digital guide.
- Email: Guestservices@juniperholidayandhome.com
- Emergencies: For urgent issues like power outages, leaks, or lockouts, please call for the fastest response (available 24/7).
Still have questions? Contact us.